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Delta Air Lines has chosen T-Mobile as its preferred mobility partner, aiming to enhance operational efficiency and customer service by leveraging T-Mobile's 5G network. The long-term agreement will see Delta moving over 60,000 lines to T-Mobile and deploying a 5G hybrid network at its Atlanta headquarters. This partnership will enable Delta to improve connectivity for frontline teams, pilots, and Sky Club ambassadors, ultimately enhancing the overall customer experience.
Delta Air Lines ha scelto T-Mobile come partner preferenziale per la mobilità, con l'obiettivo di migliorare l'efficienza operativa e il servizio clienti sfruttando la rete 5G di T-Mobile. L'accordo di lungo termine prevede il passaggio di oltre 60.000 linee a T-Mobile e l'implementazione di una rete ibrida 5G presso la sede centrale di Delta ad Atlanta. Questa partnership permetterà a Delta di potenziare la connettività per i team di terra, i piloti e gli ambasciatori dei Sky Club, migliorando in ultima analisi l'esperienza complessiva dei clienti.
Delta Air Lines ha seleccionado a T-Mobile como su socio preferente en movilidad, con el fin de aumentar la eficiencia operativa y el servicio al cliente aprovechando la red 5G de T-Mobile. El acuerdo a largo plazo implicará la transferencia de más de 60,000 líneas a T-Mobile y la implementación de una red híbrida 5G en la sede de Delta en Atlanta. Esta asociación permitirá a Delta mejorar la conectividad para los equipos de primera línea, pilotos y embajadores del Sky Club, mejorando así en última instancia la experiencia general del cliente.
델타 항공은 운영 효율성과 고객 서비스를 향상시키기 위해 T-Mobile을 선호하는 이동성 파트너로 선택하였으며, T-Mobile의 5G 네트워크를 활용할 예정입니다. 장기 계약에 따라 델타는 60,000개 이상의 회선을 T-Mobile로 이전하고 애틀랜타 본사에서 5G 하이브리드 네트워크를 배포할 것입니다. 이 파트너십을 통해 델타는 일선 팀, 조종사 및 스카이 클럽 대사들의 연결성을 개선하여 궁극적으로 고객 경험을 향상시킬 수 있게 됩니다.
Delta Air Lines a choisi T-Mobile comme partenaire privilégié pour la mobilité, dans le but d'améliorer l'efficacité opérationnelle et le service client en exploitant le réseau 5G de T-Mobile. L'accord à long terme permettra à Delta de transférer plus de 60 000 lignes vers T-Mobile et de déployer un réseau hybride 5G au siège d'Atlanta. Ce partenariat permettra à Delta d'améliorer la connectivité pour les équipes de première ligne, les pilotes et les ambassadeurs des Sky Clubs, améliorant ainsi ultimement l'expérience client globale.
Delta Air Lines hat T-Mobile als bevorzugten Mobilitätspartner ausgewählt, mit dem Ziel, die betriebliche Effizienz und den Kundenservice durch Nutzung des 5G-Netzwerks von T-Mobile zu verbessern. Die langfristige Vereinbarung sieht vor, dass Delta über 60.000 Leitungen zu T-Mobile verlegt und ein 5G-Hybridnetzwerk am Hauptsitz in Atlanta einführt. Diese Partnerschaft wird es Delta ermöglichen, die Konnektivität für Frontlinien-Teams, Piloten und Sky Club-Botschafter zu verbessern und somit letztendlich das gesamte Kundenerlebnis zu optimieren.
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Leading global airline to take operations and customer experiences to even higher altitudes with 5G
BELLEVUE, Wash. & ATLANTA--(BUSINESS WIRE)--
Today, Delta Air Lines (NYSE: DAL) announced it has named T-Mobile (NASDAQ: TMUS) as its preferred mobility partner, uniting America’s most awarded airline with America’s most awarded 5G network. Over the span of this long-term agreement, Delta will move more than 60,000 lines to T-Mobile and deploy a T-Mobile 5G hybrid network at their Atlanta headquarters to strengthen operational efficiency and enhance customer service.
Delta Air Lines Selects T-Mobile as Preferred Mobility Partner (Photo: Business Wire)
Delta is consistently recognized for excellence in everything from customer experience to operational performance. It’s all because Delta continually pushes the limits to enhance the travel experience for its millions of customers. By leveraging the nation’s largest, fastest 5G network, Delta aims to improve operations across nearly every part of the journey — from check-in and boarding to departure, arrival, baggage handling and beyond.
"Connecting the world also means harnessing world-class connectivity,” said Ranjan Goswami, SVP of Customer Experience Design, Delta Air Lines. “Our collaboration with T-Mobile is unlocking how we serve customers at each step of their journey and ensuring our people have all the information they need at their fingertips to deliver the elevated and welcoming experiences Delta is known for.”
Through this partnership, Delta will accelerate its efforts to enhance connectivity across several of its frontline teams using 5G smartphones, tablets and ruggedized devices — ultimately taking the customer experience to higher altitudes.
Many of Delta’s flight attendants, airport customer service agents and ground crews will use superfast 5G speeds to facilitate above-wing and below-wing activities such as pre-flight and post-flight procedures, aircraft servicing, catering, baggage handling, maintenance and more.
Once implemented, pilots will experience improved connectivity to existing digital tools and resources globally, such as electronic flight bags containing weather information and dispatch services.
Delta Sky Club ambassadors will gain advantages from 5G connectivity and communications with above-wing staff for better service delivery and customer satisfaction.
Additionally, a dedicated 5G hybrid network from T-Mobile’s 5G Advanced Network Solutions will boost Ultra Capacity 5G performance for corporate employees at Delta’s headquarters in Atlanta. This will offer comprehensive 5G coverage indoors and outdoors to support fast and reliable connectivity vital for operations across the entire Delta campus, including hangars and technical operations.
“Delta and T-Mobile have a lot in common. We’re both passionate about connecting people and places and delivering exceptional customer experiences along the way,” said Callie Field, President, T-Mobile Business Group. “As the leading 5G network in 20 of the nation's busiest airports, we're eager to put our solutions to work for the benefit of Delta customers and employees."
To learn more about T-Mobile’s award-winning 5G coverage and how it can help your business go further, visit: www.t-mobile.com/now.
Follow @TMobileNews on X, formerly known as Twitter, to stay up to date with the latest company news.
See 5G device, coverage, & access details at T-Mobile.com.
About Delta
No one better connects the world. Through the warmth and service of Delta Air Lines (NYSE: DAL) people and the power of innovation, Delta never stops looking for ways to make every trip feel tailored to every customer. 100,000 Delta people lead the way in delivering a world-class customer experience on over 4,000 daily flights to more than 280 destinations on six continents, connecting people to places and to each other. Delta served more than 190 million customers in 2023 – safely, reliably and with industry-leading customer service innovation – and was again recognized as North America's most on-time airline. We remain committed to ensuring that the future of travel is connected, personalized and enjoyable. Our people's genuine and enduring motivation is to make every customer feel welcomed and respected across every point of their journey with us.
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com
What is the significance of Delta Air Lines selecting T-Mobile as its preferred mobility partner?
Delta Air Lines choosing T-Mobile as its preferred mobility partner aims to enhance operational efficiency and customer service by leveraging T-Mobile's 5G network.
How many lines will Delta Air Lines move to T-Mobile as part of the agreement?
Delta Air Lines will move more than 60,000 lines to T-Mobile as part of the partnership.
What type of network will T-Mobile deploy at Delta's Atlanta headquarters?
T-Mobile will deploy a T-Mobile 5G hybrid network at Delta's Atlanta headquarters to strengthen operational efficiency and enhance customer service.
How will Delta Air Lines improve operations using T-Mobile's 5G network?
Delta Air Lines aims to improve operations across various aspects of the travel journey, including check-in, boarding, departure, arrival, baggage handling, and more, by leveraging T-Mobile's 5G network.
Which teams at Delta will benefit from the partnership with T-Mobile?
Frontline teams, pilots, and Sky Club ambassadors at Delta will benefit from the partnership with T-Mobile, experiencing improved connectivity and communication for better service delivery and customer satisfaction.
T-Mobile US, Inc. is an American wireless network operator headquartered in Overland Park, Kansas and Bellevue, Washington, U.S. Its largest shareholder is multinational telecommunications company Deutsche Telekom AG, which as of April 2023, holds a 53.3% majority stake in the company.
