Microsoft says AI will improve productivity, employees’ well-being
07 February 2024 |
3:25 am
Debunking widespread myths about Artificial Intelligence (AI) and its applications, especially as regards negative impacts on jobs, Microsoft Corporation has provided insights into how it approaches AI development and ethics.
Artificial Intelligence
Debunking widespread myths about Artificial Intelligence (AI) and its applications, especially as regards negative impacts on jobs, Microsoft Corporation has provided insights into how it approaches AI development and ethics.
Speaking during a virtual session of Microsoft Africa AI Journalists Academy, Director of Data and AI, Microsoft South Africa, Ayanda Ngcebetsha, and Business Program Manager, Microsoft South Africa, Trusha Vanmali, stressed that AI would improve productivity rather than take over jobs.
“The importance of AI tools in summarising reports, carrying out accurate research, imputing language translation and coordinating several meetings in one day, while making the best use of the available time cannot be underestimated,” they explained.
The duo noted that although 2023 was the year AI went mainstream, 2024 would be the year in which AI tools would help free up time for more creative and fulfilling cognitive work.
Ngcebetsha said that AI was around us, yet invisible, and working aside from us to enhance creativity rather than working against creativity. He said copilot, which is an AI tool, could help content developers in writing, coding, summarising and searching for specific information like charts and tables that would help them develop good reports in less time.
“Copilot is like a personal assistant that works alongside the user in all sorts of digital applications, helping with things like writing, coding, summarising and searching. It can also help the user to make decisions and understand lots of data. The recent development of large language models made copilots possible, allowing them to comprehend natural human language and provide answers, create content or take action as people work within different computer programmes,” he stated.
According to him, Chief Executive Officers (CEOs) are more interested in using AI to increase productivity than to cut headcount. The Microsoft director said from the data available to the corporation, reducing headcount was last on the list of what leaders would value from AI.
“After ‘increasing productivity’, leaders’ top hopes for AI are to help employees with necessary but repetitive tasks and increase employee wellbeing.
“They also want to eliminate employee time spent on low-value activities, enhance employees’ capabilities, and accelerate employees’ pace of work,” he said.
According to him, “If we make AI our friend, we will be more productive in what we do and what we know how to do best. AI was about working alongside humans as an everyday companion.” He said that AI could help lift the burden on humans, adding that to date, AI had mostly been on autopilot, but the next-generation copilots would work alongside people.
“Organisations that embrace AI will unleash creativity and unlock productivity for everyone, ushering in a new wave of productivity growth and value creation,” he added.
Also speaking at the virtual session, Business Programme Manager Trusha Vanmali highlighted the benefits of AI as a copilot, especially to journalists.
Vanmali said that AI, as a copilot, had a conversational assistant tool that enhanced creativity and helped with more specific results in search engines. She said that as journalists, AI helped to improve productivity, enhance creativity, and provide the workflow that was needed.
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