201  0 Kommentare Developing and Retaining Talent at Quest Diagnostics

• Quest employees completed over 1 million hours of training, an average of over 24 hours per full-time employee
• Nearly 1,000 employees received tuition reimbursement totaling $3.3 million
• Over 1,100 leaders have participated in a formal leadership development program, either offered through Quest or an external partner
• Our employee engagement survey score of 75 surpasses the healthcare industry average

Quest strives to create an engaging place to work, one that enables employees to build their careers through impactful learning and growth opportunities while promoting our core cultural values. Equipping employees with an understanding of the standards, practices, and policies that are critical to us is fundamental to employee development. In 2022, we invested in learning and leadership development opportunities intended to foster career growth at all levels of the enterprise. We also implemented new channels throughout an employee's tenure to gather feedback and enhance the employee experience.

Creating leaders at all levels of our organization

We approach learning and leadership development with our "Engage. Learn. Apply." strategy, which aims to provide employees with impactful learning experiences tailored to their specific needs.

Enterprise-wide opportunities

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We ensure that employees have learning opportunities at their fingertips through our learning management system, EMPower Learn. It offers a robust menu of training videos and learning playlists that allow employees to choose the content that serves them best.

Our Education Assistance Program continues to provide our employees with unique opportunities to advance their knowledge. Employees may be reimbursed 100% for eligible tuition expenses, up to $5,250 annually for undergraduate and relevant graduate programs.

Frontline leadership

We prepare new supervisors and managers through Manager Essentials, our 6-month curated curriculum. After completing this curriculum, employees are eligible to participate in LQSMCore, LeadingQuest Supervisor & Manager Core, our 12-month program for supervisors and managers. It's comprised of 3 units focused on leading self, leading others, and organizational leadership. By the end of 2022, nearly 50% of our eligible frontline leaders graduated from or were participating in our frontline leader development programs.