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https://www.barrons.com/advisor/articles/citi-jpmorgan-jdpower-digital-satisfaction-survey-d754a048

Citi, JPMorgan Rank Highest for Digital Satisfaction Among Wealth Clients. See Who Came in Last.

By
Amey Stone
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Citigroup, which recently embarked on a reorganization and layoffs to improve profitability, hasn’t had much to brag about lately. But now there’s this: A new survey ranks the bank’s wealth management arm No. 1 for digital satisfaction among full-service financial advice firms. 

JPMorgan Chase’s Private Client Advisors came in second and Fidelity third for full-service advisory apps and websites measured in J.D. Power’s 2023 U.S. Wealth Management Digital Experience Study. 

The...

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