Man allegedly cheated Home Depot stores out of $300,000 with door-return scam

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A Connecticut man was given nearly $300,000 in fraudulent Home Depot credit by walking into stores in several states, including Massachusetts, and taking expensive doors and then returning them without a receipt, federal prosecutors in Rhode Island allege.

Alexandre Henrique Costa-Mota, 26, of West Hartford, Connecticut, was detained without bail after a judge entered not-guilty pleas on his behalf this week in federal court in Rhode Island to wire fraud and conspiracy to commit wire fraud, the U.S. Attorney’s Office in Providence said in a statement on Aug. 2.

An email seeking comment was left with Costa-Mota’s attorney.

Costa-Mota dressed to appear like a contractor and entered the stores empty-handed, prosecutors allege in court documents. He allegedly would load a door or several doors worth hundreds of dollars each onto a lumber cart, take them to the service department, and return them without a receipt.

He was given a store credit in the form of cards that he later redeemed at other stores, according to prosecutors.

If the return was denied, he allegedly would take the doors without paying and return them at another store.

Home Depot stores in Rhode Island, Connecticut, Massachusetts, Maine, Maryland, Pennsylvania, New York and New Jersey were involved. Costa-Mota was given about 370 fraudulent store credits between June 2021 and February 2022, prosecutors allege.

Home Depot’s policy is to allow customers to return items without a receipt, but the home improvement chain has safeguards in place that are supposed to prevent people from taking advantage, including asking for identification that requires third-party verification, according to court documents.

In this case, the defendant apparently used his own driver’s license once, then used several fraudulent licenses with other names, to conduct the other returns, court records say.

According to Home Depot’s website, “We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with store credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.”